Lorikeet
Discuss with our experts
Built around the questions customers ask every day at pharmacydirect.com.au — finding products, submitting and refilling scripts, tracking orders, pet medications, returns, and the monthly catalogue. The agent answers and actions: searching the catalogue, refilling scripts, initiating returns, booking pharmacist callbacks, all from chat or voice.
Loaded with dummy data for Sarah Chen — Sydney customer with one open order, one active script, and three refills remaining.
Click any prompt to copy it.
Eight topic-matched workflows trained on Pharmacy Direct's real help content. The agent quotes back details before any write action.
Searches the online catalogue by brand, name, or category — Nurofen, Cetaphil, Tena, Blackmores, Regaine. Surfaces price, savings vs RRP, and stock. Compares two products if you're choosing between them. Won't recommend based on symptoms — that's a pharmacist call.
Walks customers through the four submission paths — eScript at checkout, email to thepharmacist@pharmacydirect.com.au, paper via reply-paid, or refilling from history. Looks up your active scripts and actions the refill.
Looks up your order, surfaces the Australia Post tracking link, items dispatched, and ETA. Confirms whether free shipping over $99 applied.
Initiates a return on a previous order — confirms the item, quotes the rule (5 business day refund), and issues a reply-paid label. Won't process Schedule 4/8 or opened items for change of mind.
Explains the vet-script rule clearly (no script, no dispense), points to submission paths, and books a pharmacist callback for compounding or dispensing questions. Within 2 business hours.
Checks if we deliver to your postcode, quotes standard and express ETA, and reminds you about free shipping over $99. Works across metro and regional Australia.
Surfaces the current month's catalogue link and active promotions. Never invents discounts — only what's confirmed in the system.
No clinical advice, no symptom triage, no dosage recommendations. The agent recognises shopping-by-preference questions (which moisturiser, which vitamin) and helps. Anything clinical is routed to a pharmacist callback.
Same agent, same workflows, same brand voice — on a real Australian phone line. Ask about a script refill, an order, or a pet medication and listen to how the agent handles voice-only conversations: shorter replies, no read-aloud URLs, callback offers before any escalation.
Wired up specifically for Pharmacy Direct's online pharmacy workflows.
Scraped pharmacydirect.com.au — contact us, the prescription page, the pet scripts page — and grounded every answer in your real policies.
Seven topic-matched workflows — prescriptions, orders, returns, pet scripts, delivery, catalogue, plus a fallback FAQ. Each one confirms details before any write action.
Seven mock tools — order lookup, prescription lookup, postcode delivery check, plus write actions to refill scripts, process returns, book pet-script callbacks, and surface the catalogue.
Nine conversation scenarios covering all seven customer questions, plus crisis-disclosure safety and an off-product steer.
Lorikeet is built for businesses handling sensitive health data — privacy and data residency are non-negotiable.
Multi-region deployments. Australian customer data can stay in AU. Pick the jurisdiction that suits your privacy posture.
Phased API access — start read-only (order and script lookups), enable write-back actions (refills, returns) when you're ready. The agent only sees and actions what you've explicitly authorised.
STEER guardrails prevent the agent from giving symptom-based diagnosis, dosage, or interaction advice. Anything clinical is routed to a pharmacist callback.
We'd love to walk you through how this works in production and answer any questions.
Discuss with our experts